Now that consumers are ‘digitally empowered’, with a multitude of shopping choices that allow them to shop anytime, access the most current pricing data, and get immediate feedback on products, how can retailers compete to capture their attention at the moment of truth, influence their purchase decision and convert them into loyal customers?
Digital devices are building a path to both online and offline destinations, blurring the lines between the two channels with the power to browse, discover, influence, compare, locate and buy. No matter how they shop, consumers expect a consistent, contextual journey that allows them to shop the way they want, select what they want, obtain goods from wherever they are in stock, and deliver to wherever desired, all without a hitch. Mobile first, personalized engagement and Omni-channel shopping and fulfillment are the pillars of the new retail world.
In this environment, Nexient omni-channel retail solutions help brick and mortar retailers seamlessly bridge their online and in-store presence and bring e-tail brands to life. We deliver solutions that build top line growth and bottom line margin. We enrich the shopping experience ranging from the first touch point in acquiring a new customer, to adding value online and throughout the store, to developing rewarding ongoing relationships that increase customer lifetime value. We help customers compete and win in the new retail world.
Nexient offers the following solutions to shape the future of smarter retailing
Marketing & Sales
Data Management & Analytics
Provide customers with a unified online & offline shopping experience. This includes consolidated virtual inventory visibility, omni-channel fulfillment including in-store options, mobile & e-commerce applications, cross-channel consolidated customer order management, online interactive customer service & support and master data management.