Webinar: What Not To Do When Onboarding Your Customer



80 percent of software features are rarely or never used, according to product experience platform Pendo. You’ve got to build the right features - but then customers have to use them. The key? User onboarding.

But it’s not easy to orient your customers around your application. Ideally, they discover all the features without even noticing they are being onboarded.

Join Nexient’s self-confessed product management nerd Jamie Bernard on Monday, November 15, 2022 at 12:30pm PST/3:30pm EST as she goes over “What Not To Do When Onboarding Your Customer” in a webinar with Product Management Today.

Passionate about delivering valuable products and services, Jamie brings her 20+ years of product management expertise to the webinar having coached a spectrum of Fortune 10-100 enterprises spanning retail, auto manufacturing, and healthcare.

In product management, creating new software and releasing it into the marketplace with wild success is always the goal, but engagement can easily go south when onboarding users is done incorrectly.

Learn what many organizations get wrong, as well as review:

  • The tried and true elements of good customer onboarding
  • Real examples of successful product onboarding strategies
  • Avoiding the clunky onboarding experience by “doing this, not that”
  • How to pivot when onboarding goes poorly

Join us to learn how to simplify the onboarding process by showing product value from the beginning, with tips on how to eliminate customer churn, increase product usability, and keep the customer engaged. 

Register here today to save your seat!

The Latest from Nexient

We're hiring

Design cutting-edge software and digital experiences for America’s most admired brands with Nexient.

Join Our Team