Intelligent Automation
Smart field service management improves utility safety and decision making

Intelligent Automation

Smart field service management improves utility safety and decision making

Challenge

Impact

Challenge

A power utility had an inefficient process for managing, scheduling and reporting on field service maintenance operations.

Relying on e-mailed forms, highlighted spreadsheets and manual database updates was slow, error-prone and exposed the company to potential risks for failure to meet regulatory standards for asset inspection and repairs

Impact

  • Reduced workflow routing processes from days to seconds
  • Developed intuitive tool with intelligent data hierarchy for field management staff to make informed decisions faster
  • Established auditable trail for maintenance and inspection activities, reducing risk of errors, non-compliance with safety regulations and service level agreements, as well as potential fines

Nexient solution

  • Developed web-based desktop application to integrate with SAP and provide intelligent display and routing of assignments for managers of field service workers
  • Because the application contained geocoordinates and other proprietary data on sensitive utility assets, created secure login flow to reduce attack vectors in any web application within the organization
  • Michigan-based team delivered Minimum Viable Product in under six months, significantly outpacing other project teams
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